IT Services | September 15, 2022

Why Law Firms Need Legal Managed Service Providers

As part of their day-to-day work, lawyers receive and protect confidential information about their clients and their cases. As a result, even a tiny breach into their technology ecosystem – and, by extension, their sensitive data – can significantly affect their clients’ lives. Also, it can hurt the company’s reputation irreparably. Because of this, a law firm needs to have a robust IT infrastructure.  

Legal managed service providers (MSPs) can help with the above issues. They create all-encompassing IT solutions for law firms so that your team can work more efficiently. Alternatively, they can handle industry-specific services that are most successful when managed by experts.

MSPs can help your law firm in many ways, no matter how big or small it is. When managed services are set up correctly, you will find yourself with an IT department full of highly experienced experts who can help your company’s current users with the security, support, and functionality you need.

Let’s look at what legal managed service providers are and how they could help your firm.

What Are Legal Managed Service Providers?

A managed service provider is a third-party service provider that a law firm or legal department like yours can hire to do IT work on an ongoing basis.

MSPs provide the resources, approaches, solutions, and expertise required to keep your legal business running smoothly. MSPs:

  • Support your cloud solutions
  • Update and upgrade network security choices
  • Assist with equipment and infrastructure setup
  • Patch systems
  • Provide remote assistance for users
  • And much, much more. 

While helping with the above can – and will – increase efficiency, an MSP can also save your law firm money through the:

  • Enhanced network performance
  • Increased productivity 
  • Reduced IT-related downtime
  • Increased cybercrime protection
  • Predictable billing and flexible payment structures

MSPs improve the abilities of your company’s end users, thereby allowing your internal IT department to spend more time and money on more significant IT projects. This allows your staff to work on more important matters. 

How Do You Choose an MSP?

The easiest method for a law firm to gain the most out of a relationship with an MSP is to select one with legal sector experience. 

Furthermore, an MSP can tailor their approach to your tech ecosystem by getting precise information about past difficulties or weaknesses requiring urgent or ongoing attention by evaluating your past IT experiences.

It is critical, particularly in the legal field, to solve problems quickly. Working with an MSP who has a break/fix mindset, therefore, is unlikely to put a company in a position for long-term success. Instead, an MSP should provide proactive technology services that focus on crafting an environment that is effective, goal-oriented, and practical from the word go.

IT administrators are already under pressure to save money and meet organizational goals. Most accounting gurus would recommend a managed service pricing approach in this situation.

What Can an MSP Do for My Law Company?

Managed Service Providers take the uncertainty out of network maintenance. A trustworthy MSP will actively manage your systems, searching for performance concerns and alarms that will enable them to stop a problem before it worsens. Furthermore, they can give the answers your legal firm requires to stay competitive.

Managed service providers assist you in maintaining your networks and all equipment and machines, preventing minor difficulties from becoming costly, more significant problems. A well-maintained network results in fewer IT failures and thus leads to more productivity and lowers IT emergency repair expenses.

MSPs are aware of the privacy and security guidelines that govern your law firm and are uniquely qualified to assist you in remaining compliant with industry standards.

What’s more, suppose your company has an internal IT department. In that case, an MSP can collaborate with your IT specialists to deliver the solutions and expertise your IT staff require to continue doing their jobs. Let’s expand on some of the benefits an MSP can give your law firm:

The Cost of Managed Service Providers

As a rule, MSPs charge on a subscription basis. It is, nonetheless, standard practice to charge for bundles of related services.

Some businesses even have someone to help you in person if needed. The first step with even the most basic of services is usually a monitoring system that flags potential issues for you to deal with on your own time. Service providers offering complete managed services, including monitoring and problem resolution, provide an alternative approach.

Without an MSP, you risk costly break-fix fixes from firms unfamiliar with your industry. When you use an MSP, your repairs are covered by a service-level agreement. So there will be no surprises when it’s time to make your payment, only a fixed monthly charge.

Your MSP will proactively prevent problems from becoming major ones, saving you money on costly repairs and downtime.

The pricing of a business service is defined by the uptime and criticality demands of the firm. An MSP controls the typical IT department expenses, such as:

  • Employees usage
  • Equipment used
  • Training needed

Depending on the above usage, the MSP invoices the company monthly. This aids in accurately estimating monthly spending when budgeting. Depending on your firm’s IT expertise and future requirements, the managed service can be scaled to fit a variety of scenarios.

Security Solutions that Are Relevant To Law Firms

One of the most significant advantages of a managed IT service is its powerful cybersecurity solutions. Both security-specific software and the experience of competent cybersecurity experts may aid law firms in better protecting their client’s data. In addition, with an MSP, your firm will get access to a network of cybersecurity specialists as part of the service’s features.

Every day, sensitive material is communicated in a traditional law office. Getting access to so much data comes with a lot of responsibility.

Clients rely on law firms to keep their private information safe. Unfortunately, rivals and hackers interested in this information include those who have developed a thriving business for data stolen from law offices.

Because of its underlying value, such knowledge, of course, commands a premium price. Managed IT services for legal firms are an obvious choice due to the high risks involved. In addition, businesses can save money by using managed security services.

MSPs Boost a Law Firm’s Mobility

Managed service providers help law firms create flexibility.

As we’ve already said, being able to get new or updated information on the spot is crucial for making sure that your lawyers always have the most recent paperwork they need for the job at hand. Since lawyers are very seldom in the office, it is important that they can access it from anywhere.

Help With Future Strategy and Goals

Even if your employees are well-trained, they may not be up-to-date on new technology. And while you could invest in technology-specific training, your time and money are likely best spent focusing on the work that matters, leaving tech concerns to an MSP instead.

Due to budget constraints and learning curves, training existing staff may be more expensive and less effective in helping your company reach its goals. This problem affects small, medium, and large businesses.

Over time, management service styles have changed, and suppliers with more experience have gotten better. Such as companies that:

  • Use IT to make sure that normal business processes run smoothly
  • Lack the money or people to do maintenance, upgrades, and repairs
  • Want to pay the same monthly amount for good service
  • Where IT drives most business services

A company may spend a lot on software, technology, and expertise and on hiring and keeping in-house support staff.

Even though managed service approaches are becoming more popular and digitalization and cloud computing are becoming more widely used, there may still be times when on-site IT professionals are needed. More can be done by managed service providers, especially in IT cost uncertainty.

Establishing Business Continuity

In today’s highly competitive business world, traits that help a company stay in business are increasingly important. Legal firms must have networks that work around the clock every day of the year.

Managed IT services offer ways to keep a business running smoothly and ensure it performs at its best. In the case of a network outage, these solutions help companies to keep access to their online services. Aside from that, they follow all the rules and laws that apply.

Businesses can keep working even when there is an outage if they have a completely operational remote recovery environment. There are many gateways and reporting systems available to make everything clear.

Keep Your Online Clients Secure

IT security faces many ongoing challenges. For example:

  • Virus infiltration
  • Data corruption or loss
  • IT system failures
  • Reputational damages

It can be difficult for law firms to perform IT vulnerability assessments and take preventive measures to secure their networks, as IT threats are in near-constant flux.

It will help if you stay abreast of recent threats, best practices, and industry standards. This will ensure you successfully service your legal clientele, increasingly demanding compliance requirements from their outside counsel.

Technologies like computerized scheduling, online receptionists, and artificial intelligence will shape the legal firms of the future.

Boost Your Legal Practice Business

The growing need for firms to work more openly and efficiently in smaller spaces has prompted strategic planning at corporate companies. The future of work will involve smaller offices, working from home, and using encrypted cloud services for safety.

What’s more, the nature of evidence in many legal cases is changing, too. Now, evidence can include:

  • The sending and receiving of email
  • Instant messaging
  • Social media networks

Similarly, there are many steps involved in the forensics process that also involve the storing and processing of data. Steps like:

  • Data acquisition
  • Computer forensic analysis
  • Data processing
  • Hosting services

What’s more, artificial intelligence is now more prevalent in our daily lives. Therefore, we expect to see it soon revolutionize the delivery of legal services by:

  • New reviewing processes
  • Updated analytical reports
  • Digital initial case evaluation tools

As a result, legal fees and the bulk of relevant records are expected to decrease.

Legal practitioners and businesses can benefit from this new technology and others like it since it automates formerly labor-intensive tasks like risk management and data analytics. Therefore, clients will get better service, and lawyers and their businesses will have more time for other relevant activities.

Legal MSPs make sure that your team has the expertise and infrastructure needed to understand and use these types of new technology and technical process to your advantage.

Should My Law Firm Use an MSP?

All of the issues in this article show the need for law offices to outsource their information management and IT solutions, but some readers may be seeking more specific conditions. 

Here are several challenges that you may be experiencing that signify you need a change:

  • Lost work hours to downtime
  • System or application performance issues
  • IT unavailability
  • Antiquated security
  • IT business integration issues

If you have faced any of these issues, every day you wait to upgrade your service to an MSP takes you one day closer to an occurrence that could turn out to be a significant disaster!

Step Up and Use Legal MSPs

If you’re deciding whether to hire a managed services provider, you’re not the first. Legal managed service providers will be more important than ever in the future for law firms. By collaborating with a reliable LMSP, you can give a significant advantage and security to your firm.

Your company’s IT infrastructure may not be able to provide security updates or data storage space. Suppose your network breaks, and you have no in-house personnel. You’ll waste time trying to address the problem yourselves instead of assisting clients.

MSPs can assist legal firms with tech infrastructure and solutions. A system-wide failure or security breach can obliterate important information. A law company shouldn’t risk such a massive failure when an experienced LMSP is so easily available.

Contact us today. We are a full-service IT firm offering technical and digital solutions for your company.