Support that keepspeople productive.
Whether you run fully managed, co-managed, or need a desk on its own, EMPIST Service Desk gets your team unstuck and keeps every request visible in EMPIST 360. SLAs match how your business works.
Help that protects the workday
When someone is stuck, the business is paying. We resolve with context and keep the loop visible so you aren’t chasing status.
- People get unstuck
Incidents and requests stop stalling the day. Phone, email, portal, or chat. One intake, one accountable desk.
- Context, not a script
Tickets land with people who know your environment, whether we run IT end-to-end or sit beside your team.
- Visibility you can trust
Status, history, and trends live in EMPIST 360. Support isn’t a black box you chase by email.
Managed, co-managed, or on its own
Same desk model. Different ownership of the rest of IT.
- Managed IT
The front door of day-to-day support inside a full EMPIST stack.
- Co-managed
Shared intake with your internal team: overflow, after-hours, and specialist depth without a takeover.
- Standalone
A desk on its own when you need professional support and visibility without full managed services.
What you get with the desk
- One intake for incidents, requests, and updates
- Works with Managed IT, co-managed, or standalone
- Live visibility in EMPIST 360
- SLAs matched to how your business works
- Technicians who know your stack
- Clear escalation when something is critical
- Trends that reduce repeat issues
- Onboarding so people actually use the desk
Response and resolution targets matched to how you work, visible in EMPIST 360.
Before you book a call
Coverage, SLAs, and where you see the work.
01What is the EMPIST Service Desk?
02Can we use Service Desk without full Managed IT?
03How do SLAs work?
04Where do we see tickets and status?
05How do users submit requests?
Ready for support you can see?
Tell us how help works today: Managed, co-managed, or standalone. We’ll map the right desk and SLAs.