Your team. Our team.One outcome.
Co-managed IT for internal teams that need depth without giving up control. Transparent in EMPIST 360, clear communication, and shared accountability. We win together and we own the hard days together.
Built to work with your team, not around it
Internal IT teams do not need another vendor. They need a partner that communicates, stays visible, and shares the outcome.
- Built to work together
Clear roles, shared tickets, and real communication. We extend your team. We do not replace them or hide work in a black box.
- Transparency by default
Status, history, and priorities live in EMPIST 360. Your people stay in the loop on every open item that matters.
- Win together, own it together
Shared accountability for outcomes. When things go well, both teams share it. When something breaks, we stay in it with you.
Control, communication, shared skin in the game
The model only works when both teams operate like one.
- You keep control
Your team sets priorities and stays the face of IT for the business. EMPIST adds capacity and specialist depth.
- We communicate like one team
Handoffs are explicit. Updates are visible. No “we’ll get back to you” gaps between vendors and staff.
- Internal teams are why this exists
Co-managed is built for people already carrying the load: stretch coverage, specialist skills, and a partner that does not compete for their job.
What both teams share
Clear handoffs. One playbook. No black box.
- Shared tickets, escalation, and visibility in EMPIST 360
- Clear ownership of who owns what
- After-hours and overflow when your team needs depth
- Specialist help for security, cloud, and projects
- Regular communication and priority alignment
- Documentation both teams actually use
Co-managed vs fully managed
| Co-Managed IT | Managed IT | |
|---|---|---|
| Best if you… | Have internal IT and want a true partner | Want EMPIST to own IT end-to-end |
| Control | Your team keeps the keys | EMPIST runs day-to-day |
| How we work | Shared tickets, visibility, and accountability | One accountable partner for the stack |
Transparent collaboration in EMPIST 360, with communication your internal team can trust.
Before you partner up
Control, transparency, and how we work together.
01What is co-managed IT?
02How is co-managed different from fully managed?
03How do you keep things transparent?
04What does “win together, lose together” mean?
05Who is co-managed for?
Ready for a partner that works with your team?
Tell us how internal IT works today. We'll map a co-managed plan built on transparency and shared outcomes.