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Managed IT

Managed IT.AI-native operations.

EMPIST runs Managed IT as an AI-native operation for Chicago businesses. You get speed, quality, and deliverability, an Effortless Experience, not a commodity ticket shop that only keeps the lights on.

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24/7/365 monitoringAI-native delivery
The real difference

MSP vs break/fix

Break/fix waits for failure. Managed IT prevents it, and owns the outcome when something still slips through. That is the floor. How we operate is the pitch.

  • Break / fixYou call after systems are already down.
  • EMPIST ManagedWe watch, fix, and follow through before your day stops.
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How we operate

AI-native delivery you can feel

Same tools on paper as many MSPs. Different operating system: speed, quality, and deliverability in how work gets done.

Detect earlier

Monitoring and patterns surface problems before they become all-hands fires for your team.

Resolve with context

Support closes work with history and environment knowledge, not a new ticket from zero each time.

Improve the system

Repeats get fixed at the root so the same break stops burning the same hour next month.

Make work visible

Status, requests, and outcomes stay clear in EMPIST 360 so you are never guessing what is open.

Building AI into your business is a separate path on AI. This page is AI-native in how we deliver IT.

Not a ticket shop

Commodity MSP vs EMPIST

Coverage lists can look alike. Operating quality is where buyers feel the difference.

Commodity MSPEMPIST AI-native ops
What you buyA coverage SKU and a ticket queueAn operating partnership with clear ownership
How work movesReactive tickets, thin context, repeatsEarlier detection, context-rich closes, fewer repeats
VisibilityStatus buried in email threadsWork and outcomes in EMPIST 360
What you feelLights on, still chasing ITSpeed, quality, deliverability. Effortless day to day
Effortless Experience

What you feel after go-live

AI-native delivery is why low effort and high value stay true after the honeymoon.

  • Low effort for your team

    AI-native delivery means issues close with context, fewer repeats, and less chase for your people. Day-to-day ops sit with us.

  • High value for the business

    Faster resolution and clearer ownership show up as uptime and focus, with flat monthly pricing and SLAs you can hold us to.

  • One accountable partner

    Monitoring, support, and recovery under one roof, visible in EMPIST 360. Fewer handoffs when something matters.

What's included

What’s included on every plan

Core Managed IT on every plan: the coverage you expect. Add security, cloud, or digital when you need them.

Included

  • 24/7 monitoring & alerting
  • Help desk & remote support
  • Patch management
  • Network administration
  • Vendor management
  • Reporting & quarterly business reviews

Add when you need them

How we cover you

Everything behind “we’ll handle it”

Each piece has a clear job. Together they’re one partner for an Effortless Experience.

Network Operations Center

Issues caught before users feel them. Visible in EMPIST 360.

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Service Desk

People stay productive. Support stays visible in EMPIST 360.

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Backup & Disaster Recovery

Monitored, tested, and visible. Recovery that works when you need it.

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Managed Detection & Response

Threat hunting and response when security events need specialists.

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Patch Management

OS and third-party patches, with visibility that strengthens security posture.

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Multi-Factor Authentication

Stronger sign-in on critical systems, managed for you.

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Pick the right model

Managed, co-managed, or in-house?

Use this when you’re deciding who should own day-to-day IT.

Managed ITCo-Managed ITIn-house only
Best if you…Want EMPIST to own IT end-to-endHave an IT person/team and need backupWant full control and hire for every skill
Cost shapeFlat monthlyHybridSalaries + overtime + tools
After-hoursIncluded 24/7/365Shared with your teamUsually business hours
ControlEMPIST runs day-to-dayYou keep the keysAll yours
EMPIST Essentials

Managed IT for small teams

$99 per user per month, for teams of 5–15 users.

What’s included

  • 24/7 monitoring of network, servers, and workstations
  • Unlimited remote support during business hours
  • Endpoint protection
  • Daily Microsoft 365 backups with off-site storage
  • EMPIST 360 platform, asset management, and reports
  • IT strategy recommendations as you grow
See the Essentials landing page ›
Per-user plans

Standard through Premium

Priced per user per month for growing teams. Need Advanced with no office? That’s Cloud. 5–15 users? Start with Essentials.

Starting at

Standard

$125/user/month

  • Full-stack Managed IT for offices
  • Business-hours (8x5) helpdesk and onsite
  • Server, network, and vendor management
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Most popular

Advanced

$165/user/month

  • 24/7/365 helpdesk with security built in
  • MFA, awareness, encryption, email security
  • Workstation and Microsoft 365 backups
No office?Cloud edition$145

Same as Advanced for distributed teams. No on-prem servers or network to manage.

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Starting at

Premium

$235/user/month

  • Everything in Advanced for regulated teams
  • MDR / SOC monitoring included
  • Auditing, compliance, and vulnerability management
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Quick estimate

What would this look like for your headcount?

Two minutes for a ballpark. We’ll tighten the number in your strategy session.

Build your estimate

No email required. Nothing is sent anywhere until you ask us for a quote.

25users
5250+
Service package

Need a hybrid or partial stack? Start a Custom package.

In Advanced

  • 24/7/365 help desk and onsite
  • Enhanced identity security MFA
  • Fuller security stack, awareness, and backups
  • Shared WordPress hosting where needed
  • EMPIST 360 platform

Full coverage matrix on Managed Service Packages.

Optional add-ons

Mark what you need. Add-ons are scoped and priced in your strategy session, not in this estimate.

Estimated monthly investment
$4,125
Typical range: $3,713 – $4,538 / month
Per user / month$165How packages are priced
Per user / day$5.42Monthly rate ÷ day
Users covered25
PackageAdvanced
Annual investment$49,500
In Advanced
  • 24/7/365 help desk and onsite
  • Enhanced identity security MFA
  • Fuller security stack, awareness, and backups
  • Shared WordPress hosting where needed
  • EMPIST 360 platform
Start AdvancedGet a Free IT Strategy Session

Estimates use published package rates for new managed service agreements. Optional add-ons are listed for interest only and priced in a strategy session. Existing clients follow their current agreement.

From our clients

They stopped worrying about IT

“If EMPIST isn’t here, we aren’t running our business.”
DWDonna W.Office Manager
“My needs were addressed swiftly and with great competence.”
CWCraig W.Product Manager
“Within minutes they diagnosed the problem and took the steps to assist.”
LCLinda C.Attorney
FAQ

Before you book a session

How we differ, what managed IT means, cost, and fit.

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01How is EMPIST different from a traditional MSP?
Same floor on paper: monitoring, service desk, patching, backup. EMPIST runs that floor as an AI-native operation for speed, quality, and deliverability, with work visible in EMPIST 360. You feel fewer repeats and clearer ownership, not a ticket mill.
02Do you still do traditional managed services?
Yes. Traditional managed services are the operating floor. The value is how we run it: AI-native delivery, visible work, and one partner accountable for outcomes. Building AI into your business is separate on AI.
03What does managed IT mean?
We own day-to-day monitoring, maintenance, and support of your IT, not only emergency fixes when something is already down. That is the Effortless Experience: low effort for your team, high value for the business.
04How much does managed IT cost?
Essentials is $99 per user per month for teams of 5–15 users. Standard is $125, Advanced $165, Premium $235, and Cloud $145 per user per month. Onboarding is quoted separately. See the Essentials page or use the calculator for per-user plans.
05What’s the difference between Managed IT and Co-Managed IT?
Managed IT: EMPIST runs the full stack as an AI-native operation. Co-Managed IT: we run beside your internal team with the same operating standard and shared visibility, without replacing them.
06Do you lock us into a long contract?
Most engagements start at 12 months so scope and SLAs stay clear. Options after onboarding are confirmed with your account team.
07Who is EMPIST for?
Growing Chicago businesses that want one accountable partner, not a commodity MSP or a rotating cast of break/fix vendors. 26+ years, SOC 2 Type II, MSP 501 (2024).

Ready for Managed IT that operates differently?

Tell us about your environment. We’ll map a clear next step, usually within one business day.

24/7/365 coverage
Prefer to talk? (312) 360-1900 ›

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