Network Operations Center
Issues caught before users feel them. Visible in EMPIST 360.
Learn more ›Managed IT
Managed IT.Less downtime.
Stop paying for IT that only shows up after something breaks. We run or co-manage day-to-day IT so your team keeps low effort and the business keeps high value.
24/7/365 monitoring
The real difference
MSP vs break/fix
Break/fix waits for failure. Managed IT prevents it, and owns the outcome when something still slips through.
- Break / fixYou call after systems are already down.
- EMPIST ManagedWe watch, fix, and follow through before your day stops.
What's included
Know what’s covered before you buy
Core Managed IT on every plan. Add security, cloud, or digital when you need them.
Included
- 24/7 monitoring & alerting
- Help desk & remote support
- Patch management
- Network administration
- Vendor management
- Reporting & quarterly business reviews
Add when you need them
How we cover you
Everything behind “we’ll handle it”
Each piece has a clear job. Together they’re one partner for an Effortless Experience.
Service Desk
People stay productive. Support stays visible in EMPIST 360.
Learn more ›Backup & Disaster Recovery
Monitored, tested, and visible. Recovery that works when you need it.
Learn more ›Managed Detection & Response
Threat hunting and response when security events need specialists.
Learn more ›Patch Management
OS and third-party patches, with visibility that strengthens security posture.
Learn more ›Multi-Factor Authentication
Stronger sign-in on critical systems, managed for you.
Learn more ›Effortless Experience
What you feel after go-live
Not more tools. Less chaos, clearer outcomes, and a partner you can hold accountable.
- Low effort for your team
Day-to-day monitoring, support, and maintenance sit with us, so your people stay on the business.
- High value for the business
Flat monthly pricing, clear SLAs, and outcomes you can hold us to. Not surprise break/fix invoices.
- One accountable partner
Monitoring, support, and recovery under one roof. Fewer handoffs when something matters.
Pick the right model
Managed, co-managed, or in-house?
Use this when you’re deciding who should own day-to-day IT.
| Managed IT | Co-Managed IT | In-house only | |
|---|---|---|---|
| Best if you… | Want EMPIST to own IT end-to-end | Have an IT person/team and need backup | Want full control and hire for every skill |
| Cost shape | Flat monthly | Hybrid | Salaries + overtime + tools |
| After-hours | Included 24/7/365 | Shared with your team | Usually business hours |
| Control | EMPIST runs day-to-day | You keep the keys | All yours |
EMPIST Essentials
Managed IT for small teams
$99 per user per month, for teams up to 15 users.
What’s included
- 24/7 monitoring of network, servers, and workstations
- Unlimited remote support during business hours
- Endpoint protection
- Daily Microsoft 365 backups with off-site storage
- EMPIST 360 portal, asset management, and reports
- IT strategy recommendations as you grow
Per-user plansStarting at Most popularBuild your estimate › Starting at
Standard through Premium
Priced per user per month for growing teams. Need Advanced with no office? That’s Cloud. Up to 15 users? Start with Essentials.
Standard
$125/user/month
- Business-hours (8x5) helpdesk and onsite
- Server and network managed services
- Vendor management and quarterly reviews
Advanced
$150/user/month
- 24/7/365 helpdesk, remote, and onsite
- Security stack: MFA, awareness, encryption
- Workstation and Microsoft 365 backups
No office?Cloud edition$145
Same as Advanced for distributed teams. No on-prem servers or network to manage.
Estimate Cloud ›Premium
$250/user/month
- Everything in Advanced
- MDR / SOC monitoring included
- Compliance and vulnerability management
Quick estimate
What would this look like for your headcount?
Two minutes for a ballpark. We’ll tighten the number in your strategy session.
Build your estimate
No email required. Nothing is sent anywhere until you ask us for a quote.
25users
5250+
2.0avg. laptops, phones, tablets
14+
Estimated monthly investment
$4,125
$165 per user, per month
Typical range: $3,713 – $4,538 / month
Users covered25
Devices managed50
Service levelAdvanced
Annual investment$49,500
Included with most packages
- Proactive monitoring and remediation
- Unlimited helpdesk tickets
- Quarterly business reviews
- EMPIST 360 client portal
Estimates are indicative. Your final quote depends on your current environment, compliance scope and hardware age. We'll tell you if it lands lower.
From our clientsDWDonna W.Office Manager CWCraig W.Product Manager LCLinda C.Attorney
They stopped worrying about IT
“If EMPIST isn’t here, we aren’t running our business.”
“My needs were addressed swiftly and with great competence.”
“Within minutes they diagnosed the problem and took the steps to assist.”
FAQ
Before you book a session
Straight answers on meaning, cost, and fit.
Get a Free IT Strategy Session ›01What does managed IT mean?
We own day-to-day monitoring, maintenance, and support of your IT, not only emergency fixes when something is already down. That is the Effortless Experience: low effort for your team, high value for the business.
02How much does managed IT cost?
Essentials is $99 per user per month for teams up to 15 users. Standard is $125, Advanced $165, Premium $235, and Cloud $145 per user per month. Onboarding is quoted separately. See the Essentials page or use the calculator for per-user plans.
03What’s the difference between Managed IT and Co-Managed IT?
Managed IT: EMPIST runs the full stack. Co-Managed IT: we extend your internal team with depth and after-hours coverage, without replacing them.
04Do you lock us into a long contract?
Most engagements start at 12 months so scope and SLAs stay clear. Options after onboarding are confirmed with your account team.
05Who is EMPIST for?
Growing businesses that want one accountable MSP, not a rotating cast of break/fix vendors. 26+ years, SOC 2 Type II, MSP 501 (2024).
Ready for IT you don’t have to chase?
Tell us about your environment. We’ll map a clear next step, usually within one business day.
24/7/365 coverage