Fabulously responsive and knowledgeable service. My needs were addressed swiftly and with great competence.
I have always appreciated the support I got from EMPIST - their speed and expertise in problem solving. Thanks to them, they saved the day several times for me!
EMPIST IT support stands for "It's Terrific!
Excellent service! When given the problem and the timeline, EMPIST got right on the solution and managed it in time for me to leave on my trip.
Very fast, trouble shot about four problems within a 20 minute time frame. I was definitely dealing with pros as they knew exactly how to fix everything.
I called in the support with an urgent manner, My issue was solved while I was on the phone with EMPIST. Thank you!
Once again, EMPIST staff provided quick and helpful answers to my questions.
From the initial issue to it being fixed EMPIST was great. The engineer followed up consistently to make sure the issue was resolved!
Great service. So glad you're there for non-techies like me!
Just keeping doing good work like this. This was a time-sensitive, important matter, with a complication I added at the "last minute." It was handled exceptionally well and with a genuine smile
The engineer assisted me with my computer issues, which started with problems logging into my computer. He tackled each one by one and followed up with me throughout the day to solve the issues. He was extremely pleasant to speak and work with.
Great turnaround. Ticket was submitted and response acknowledging ticket was received within a few minutes. Problem resolved!
I am still a novice to the application involved in working in the Cloud. The EMPIST technician came to set up and test the connections on my computer. He then inquired about my workload so that he could review each program and their response inside the cloud. He also showed me how to access and navigate through the various programs within the system.
This was a very difficult network issue in hyper-v cluster environment. EMPIST and Dell engineers almost looked through all aspects from SAN, switches, hosts to find the issue. I am happy with the result.
I was not able to open software from a new laptop, I called and the team began working on the ticket as I was explaining what was going on. Within minutes they had diagnosed the problem and took the necessary steps to assist. I was happy with the quick turnaround . . . great group!
The communication during the time my ticket was open was excellent. The team even reached out to me this morning to see if I needed any help logging onto the system. I appreciated the proactive nature of the communication.
Support was just as I want it to be, quiet, fast and effective.