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Support

Need IT support?Start in EMPIST 360.

Active EMPIST clients get help 24/7/365. Open a ticket in EMPIST 360 for the clearest path. Phone, text, and email are here when you need them.

Open EMPIST 360
Start here

Open a ticket in EMPIST 360

Sign in, describe the issue, and track status in one place. Same EMPIST 360 platform your team already uses for devices, projects, and reporting.

EMPIST 360 platformGo to EMPIST 360Open a ticket, check updates, and see what is already in progress at empist360.com.Open EMPIST 360

Other ways to reach us

Use these when you cannot get into EMPIST 360, or when you need to talk to someone right away.

  • Call or text

    Reach us at (312) 445-2124. Call for urgent issues. Text for a quick follow-up. Available 24/7/365.

  • Email

    Use support@empist.com for non-urgent requests that can wait for a written reply.

  • System status

    See live platform updates on our system status page before you open a ticket.

Security emergency

Under attack right now?

Ransomware, lockout, or a breach in progress needs incident response, not a normal support ticket.

Go to Under Attack
FAQ

Support questions

How to get help, when to call, and what to do in an emergency.

01Who can use EMPIST support?
Active EMPIST clients. If your company is on Managed IT or another EMPIST service agreement, your designated contacts can open tickets and call support.
02What is the fastest way to get help?
Open a ticket in EMPIST 360. You get a clear record, status updates, and the full picture of what is in progress.
03When should I call instead of using EMPIST 360?
Call when the business is blocked right now: no email, no network, or a system outage affecting many people. Use (312) 445-2124.
04What if we think we are under a cyber attack?
Do not wait on a normal ticket. Go to Under Attack and call the emergency line so incident response can start containment.
05I cannot sign in to EMPIST 360. What should I do?
Call or text (312) 445-2124, or email support@empist.com. We can reset access or route your request while that is fixed.