Suggested
These are levels of operating leverage and security depth on EMPIST’s AI-native delivery model for Chicago businesses, not commodity MSP SKUs. Every package includes foundational security and EMPIST 360. Higher tiers add deeper coverage, 24/7 support, and compliance-oriented capabilities.
Tiers change coverage and security depth. AI-native delivery and EMPIST 360 apply across Essentials through Cloud. Advanced is the best balance for most growing teams. In the table below, Cloud replaces Advanced when you have no office.
Rates shown are for new managed service agreements. Existing clients follow their current agreement.
Best for: Small teams (5–15 users) with simple environments
$99/ user / month · 5–15 users
Keep a lean team productive with AI-native support and foundational security, without paying for office infrastructure you do not need.
Best for: Office-based SMBs on business-hours coverage
$125/ user / month
Run the office without owning day-to-day IT: business-hours help desk, servers, network, and admin under one operating partner.
Best for: Growing organizations that need 24/7 and stronger security
$165/ user / month
The balance most growing teams choose: 24/7 coverage and stronger identity security on EMPIST’s AI-native operating model.
Ideal when you need 24/7 support and stronger security across users and systems.
Start Advanced ›Best for: Distributed and cloud-first teams with no office footprint
$145/ user / month
Advanced operating leverage for remote teams: 24/7 support and security without onsite or office infrastructure, by design.
No onsite support, designed for cloud-first organizations.
Start Cloud ›Best for: Security-conscious or regulated organizations
$235/ user / month
Maximum security depth when audits and risk matter: Advanced coverage plus MDR, vulnerability management, and GRC.
Best for: Hybrid IT, partial stacks, or unique compliance needs
Customscoped to you
Same AI-native operating standard, scoped to your stack, internal IT team, and outcomes, not a fixed tier.
The table shows what differs by plan. Use the toggle if you have no office. Cloud replaces Advanced in the same column. Scroll horizontally on smaller screens. Optional add-ons are listed under the table.
| Capability | Essentials$99/user | Standard$125/user | Advanced$165/userMost popularCloud$145/userMost popular | Premium$235/user | CustomCustom |
|---|---|---|---|---|---|
| Support | |||||
| Help desk & remote support | 8x5 | 8x5 | 24x7x36524x7x365 | 24x7x365 | , |
| Onsite support | , | 8x5 | 24x7x365N/A | 24x7x365 | , |
| 24×7 monitoring (endpoints) | , | ||||
| Mobile device management (MDM) | , | , | , | ||
| Infrastructure | |||||
| Server management | , | ||||
| Directory management (AD / Entra) | , | , | |||
| Server software deployment | , | , | , | ||
| Network management | N/A | , | |||
| Network optimization, maintenance & firmware updates | , | N/A | , | ||
| VPN / remote access management | , | , | |||
| Printer support | , | N/A | , | ||
| Firewall audits | , | , | N/A | , | |
| Website monitoring | , | , | |||
| SSL certificate & domain name monitoring | , | , | , | ||
| Website hosting (shared WordPress) | , | , | , | ||
| Phone system support (adds, removes, changes) | , | , | , | ||
| Security & compliance | |||||
| Threat hunting & ransomware protection | , | , | , | ||
| Managed DNS protection / Web security | , | , | , | ||
| Patch management (incl. 3rd party) | , | , | , | ||
| Enhanced identity security MFA | , | , | , | ||
| Security awareness training / phishing campaigns | , | , | , | ||
| Dark web monitoring | , | , | , | ||
| Device encryption | , | , | , | ||
| Password manager | , | , | , | ||
| MDR / SOC / SIEM | , | , | , , | , | |
| Vulnerability management | , | , | , , | , | |
| Governance, risk, and compliance (GRC) | , | , | , , | , | |
| DMARC & impersonation protection | , | , | , | ||
| Backup & recovery | |||||
| Backup for computers | , | , | , | ||
| Backup for servers | , | , | |||
| Account management | |||||
| Quarterly business reviews and strategic planning | , | , | |||
| 3rd-party technology expense analysis | , | , | |||
| Ongoing technology alignment (vCIO) | , | , | , | ||
| Vendor management | , | , | |||
| Onboarding & platform | |||||
| Full system & application audit | , | , | |||
| RMM access for your IT staff | , | , | , | ||
| Training & deployments | |||||
| Training as a Service (TaaS) | , | , | , | ||
| Prerecorded training videos | , | , | , | ||
| Live training sessions | , | , | , , | , | |
| Computer deployments | Billable | Billable | , | ||
Packages, transparency, and what makes EMPIST different from a ticket mill.
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