Managed Service Packages

 

 

We manage your IT, so you can focus on your business. Support packages built for you!
Choose your plan!!

ESSENTIALS

Get started with Managed Services.

Select
Most Popular
ADVANCED

Advanced services to keep you safe, secure and successful.

Select
PREMIUM

Advanced services + premium security and compliance.

Select
CUSTOM

Let us build a custom plan to meet your business needs.

Select

USER & COMPUTER SUPPORT SERVICES

Service Desk (Help Desk)
8x5
24x7x365
24x7x365
*
Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support

SERVER MANAGED SERVICES

Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment

NETWORK MANAGED SERVICES

Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management

ADDITIONAL MANAGED SERVICES

Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)

PRINTERS

Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring Business Reviews (QBR's) and Strategic Planning

ENDPOINT PROTECTION

Centralized portal to manage endpoints
End Point Protection (EDR)
Proactive Threat Hunting
Ransomware Protection
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching

IT SECURITY

Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Add On
Annual Vulnerability Scan
Add On
Add On
Ongoing Vulnerability Management
Add On
Add On

COMPLIANCE

Auditing & Compliance
Add On

MICROSOFT 365

Administration & Support
Microsoft 365 Licensing
Add On
Add On
Add On
Microsoft Teams Phone System
Add On
Add On
Add On
MDM (Mobile Device Management)
Other M365 Licensing
Add On
Add On
Add On

GOOGLE WORKSPACE

Administration & Support
Google Workspace Licensing
Add On
Add On
Add On

BACKUPS

Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing
Add On
Add On
Add On

EMAIL SPAM & VIRUS PROTECTION

Inbound and Outbound Spam protection
24x7x365 Monitoring Services
DMARC & Impersonation Protection

ACCOUNT MANAGEMENT

Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)

VENDOR MANAGEMENT AND ESCALATION

SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management

REPORTING

Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting

ONBOARDING

Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit

IT MANAGEMENT TOOLS

Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System

TRAINING

TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Add On
Training Documentation

DEPLOYMENTS

Computer Deployments
Billable

TERMS

1 Year
2 Years
3 Years
5 Years

ESSENTIALS

Get started with Managed Services.

Select

USER & COMPUTER SUPPORT SERVICES

Service Desk (Help Desk)
8x5
Remote Support
8x5
Onsite Support
8x5
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support

SERVER MANAGED SERVICES

Remote Support
8x5
Onsite Support
8x5
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment

NETWORK MANAGED SERVICES

Remote Support
8x5
Onsite Support
8x5
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management

ADDITIONAL MANAGED SERVICES

Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)

PRINTERS

Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring Business Reviews (QBR's) and Strategic Planning

ENDPOINT PROTECTION

Centralized portal to manage endpoints
End Point Protection (EDR)
Proactive Threat Hunting
Ransomware Protection
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching

IT SECURITY

Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Annual Vulnerability Scan
Add On
Ongoing Vulnerability Management
Add On

COMPLIANCE

Auditing & Compliance

MICROSOFT 365

Administration & Support
Microsoft 365 Licensing
Add On
Microsoft Teams Phone System
Add On
MDM (Mobile Device Management)
Other M365 Licensing
Add On

GOOGLE WORKSPACE

Administration & Support
Google Workspace Licensing
Add On

BACKUPS

Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing
Add On

EMAIL SPAM & VIRUS PROTECTION

Inbound and Outbound Spam protection
24x7x365 Monitoring Services
DMARC & Impersonation Protection

ACCOUNT MANAGEMENT

Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)

VENDOR MANAGEMENT AND ESCALATION

SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management

REPORTING

Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting

ONBOARDING

Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit

IT MANAGEMENT TOOLS

Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System

TRAINING

TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Training Documentation

DEPLOYMENTS

Computer Deployments
Billable

TERMS

1 Year
2 Years
3 Years
5 Years
Most Popular

ADVANCED

Advanced services to keep you safe, secure and successful.

Select

USER & COMPUTER SUPPORT SERVICES

Service Desk (Help Desk)
24x7x365
Remote Support
24x7x365
Onsite Support
24x7x365
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support

SERVER MANAGED SERVICES

Remote Support
24x7x365
Onsite Support
24x7x365
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment

NETWORK MANAGED SERVICES

Remote Support
24x7x365
Onsite Support
24x7x365
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management

ADDITIONAL MANAGED SERVICES

Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)

PRINTERS

Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring Business Reviews (QBR's) and Strategic Planning

ENDPOINT PROTECTION

Centralized portal to manage endpoints
End Point Protection (EDR)
Proactive Threat Hunting
Ransomware Protection
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching

IT SECURITY

Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Add On
Annual Vulnerability Scan
Add On
Ongoing Vulnerability Management
Add On

COMPLIANCE

Auditing & Compliance
Add On

MICROSOFT 365

Administration & Support
Microsoft 365 Licensing
Add On
Microsoft Teams Phone System
Add On
MDM (Mobile Device Management)
Other M365 Licensing
Add On

GOOGLE WORKSPACE

Administration & Support
Google Workspace Licensing
Add On

BACKUPS

Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing
Add On

EMAIL SPAM & VIRUS PROTECTION

Inbound and Outbound Spam protection
24x7x365 Monitoring Services
DMARC & Impersonation Protection

ACCOUNT MANAGEMENT

Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)

VENDOR MANAGEMENT AND ESCALATION

SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management

REPORTING

Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting

ONBOARDING

Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit

IT MANAGEMENT TOOLS

Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System

TRAINING

TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Add On
Training Documentation

DEPLOYMENTS

Computer Deployments

TERMS

1 Year
2 Years
3 Years
5 Years

PREMIUM

Advanced services + premium security and compliance.

Select

USER & COMPUTER SUPPORT SERVICES

Service Desk (Help Desk)
24x7x365
Remote Support
24x7x365
Onsite Support
24x7x365
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support

SERVER MANAGED SERVICES

Remote Support
24x7x365
Onsite Support
24x7x365
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment

NETWORK MANAGED SERVICES

Remote Support
24x7x365
Onsite Support
24x7x365
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management

ADDITIONAL MANAGED SERVICES

Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)

PRINTERS

Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring Business Reviews (QBR's) and Strategic Planning

ENDPOINT PROTECTION

Centralized portal to manage endpoints
End Point Protection (EDR)
Proactive Threat Hunting
Ransomware Protection
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching

IT SECURITY

Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Annual Vulnerability Scan
Ongoing Vulnerability Management

COMPLIANCE

Auditing & Compliance

MICROSOFT 365

Administration & Support
Microsoft 365 Licensing
Add On
Microsoft Teams Phone System
Add On
MDM (Mobile Device Management)
Other M365 Licensing
Add On

GOOGLE WORKSPACE

Administration & Support
Google Workspace Licensing
Add On

BACKUPS

Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing
Add On

EMAIL SPAM & VIRUS PROTECTION

Inbound and Outbound Spam protection
24x7x365 Monitoring Services
DMARC & Impersonation Protection

ACCOUNT MANAGEMENT

Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)

VENDOR MANAGEMENT AND ESCALATION

SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management

REPORTING

Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting

ONBOARDING

Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit

IT MANAGEMENT TOOLS

Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System

TRAINING

TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Training Documentation

DEPLOYMENTS

Computer Deployments

TERMS

1 Year
2 Years
3 Years
5 Years

CUSTOM

Let us build a custom plan to meet your business needs.

Select

USER & COMPUTER SUPPORT SERVICES

Service Desk (Help Desk)
*
Remote Support
Onsite Support
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support

SERVER MANAGED SERVICES

Remote Support
Onsite Support
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment

NETWORK MANAGED SERVICES

Remote Support
Onsite Support
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management

ADDITIONAL MANAGED SERVICES

Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)

PRINTERS

Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring Business Reviews (QBR's) and Strategic Planning

ENDPOINT PROTECTION

Centralized portal to manage endpoints
End Point Protection (EDR)
Proactive Threat Hunting
Ransomware Protection
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching

IT SECURITY

Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Annual Vulnerability Scan
Ongoing Vulnerability Management

COMPLIANCE

Auditing & Compliance

MICROSOFT 365

Administration & Support
Microsoft 365 Licensing
Microsoft Teams Phone System
MDM (Mobile Device Management)
Other M365 Licensing

GOOGLE WORKSPACE

Administration & Support
Google Workspace Licensing

BACKUPS

Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing

EMAIL SPAM & VIRUS PROTECTION

Inbound and Outbound Spam protection
24x7x365 Monitoring Services
DMARC & Impersonation Protection

ACCOUNT MANAGEMENT

Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)

VENDOR MANAGEMENT AND ESCALATION

SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management

REPORTING

Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting

ONBOARDING

Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit

IT MANAGEMENT TOOLS

Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System

TRAINING

TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Training Documentation

DEPLOYMENTS

Computer Deployments

TERMS

1 Year
2 Years
3 Years
5 Years