Managed Service Packages
We manage your IT, so you can focus on your business.
Support packages built for you!
Choose your plan!!
User & Computer Support Services
Service Desk (Help Desk)
8x5
24x7x365
24x7x365
*
Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Single Point of Contact
24x7x365 Monitoring Services
Proactive Monitoring & Remediation
Software Deployment
Event Log Monitoring
System Log Monitoring
Desktop Application Monitoring, Support & Maintenance
Onboarding and Offboarding of users
Mobile Device Configuration & Support
SERVER MANAGED SERVICES
Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Proactive Monitoring & Remediation
24x7x365 Monitoring Services
Server Optimization & Maintenance
System Resource Monitoring
Service Monitoring
HyperVisor (VMware, HyperV) Support
Log Monitoring
Cloud Service Management (Office 365, G-Suite, etc)
Cloud Server Support
Active Directory Administration (Users, Groups, Permissions, Group Policy, etc)
Microsoft Application Monitoring, Support & Maintenance
Patch Management
Software Deployment
NETWORK MANAGED SERVICES
Remote Support
8x5
24x7x365
24x7x365
Onsite Support
8x5
24x7x365
24x7x365
Proactive Monitoring and Remediation for Firewalls, Switches, Routers, Wifi)
24x7x365 Monitoring Services
Network Optimization & Maintenance
Network Device Monitoring & Management
Syslog Management
Firmware Updates
VPN / Remote Access Monitoring & Management
ADDITIONAL MANAGED SERVICES
Firewall Audits
Website Monitoring
Services Monitoring
Cloud Monitoring
Website Hosting (Shared Wordpress)
Phone System Support (Basic Support - Adds, Removes, Changes)
PRINTERS
Installation and configuration of network & local printers
Printer device driver management
Printer Monitoring
ENDPOINT PROTECTION
Centralized portal to manage endpoints
Standard Anti Virus
Advanced End Point Protection (EDR)
Scheduled scans
Managed DNS protection
24x7x365 Monitoring Services
Operating System Patch Management
3rd Party Patching
IT SECURITY
Managed 2 Factor Authentication (2FA / MFA)
Enterprise Security Awareness Training / Phishing Campaigns
Dark Web Monitoring
Desktop/Laptop Encryption
Password Manager
MDR / MSSP / SOC / SIEM
Add on
Annual Vulnerability Scan
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Ongoing Vulnerability Management
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COMPLIANCE
Auditing & Compliance
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MICROSOFT 365
Administration & Support
Microsoft 365 Licensing
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Microsoft Teams Phone System
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MDM (Mobile Device Management)
Other M365 Licensing
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Google Workspace
Administration & Support
Google Workspace Licensing
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BACKUPS
Backup for Computers
Backup for Servers
Backup for Office 365 and Google Workspace
Proactive Monitoring
Simulated Recovery / Failover Testing
Add on
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EMAIL SPAM & VIRUS PROTECTION
Inbound and Outbound Spam protection
24x7x365 Monitoring Services
ACCOUNT MANAGEMENT
Quarterly Business Reviews (QBR's) and Strategic Planning
Technology procurement services
3rd party technology expense analysis
Asset management and renewal management
Ongoing technology alignment (vCIO)
VENDOR MANAGEMENT AND ESCALATION
SPOC (Single point of contact) for all technology
LOB (Line of Business) software escalation and management
Vendor Management
ISP (Internet Service Provider) vendor management
SSL certificate management
Domain Name Monitoring
Equipment manufacturer vendor management
REPORTING
Customized Scheduled Reports
Daily, Weekly, Monthly performance reports
Daily, Weekly, Monthly executive reports
KPI reporting
ONBOARDING
Dedicated onboarding project manager
Online portal to access onboarding project
Templates for onboarding / offboarding
ITAM (IT Asset Management)
Documentation creation, updates and ongoing management
Full system and application audit
IT MANAGEMENT TOOLS
Service Management Platform for Tickets
RMM (Remote monitoring management) Platform
RMM Access for your IT Staff
Documentation System
TRAINING
TaaS (Training as a Service)
Prerecorded Training Videos
Live Training Sessions
Add On
Training Documentation
DEPLOYMENTS
Computer Deployments
Billable
Terms
1 Year
2 Years
3 Years
5 Years
