Experts expect 36.2 million Americans to work remotely by 2025. This may be a good thing. Half of all employers believe remote work reduces absenteeism, and 40% of employees claim working from home makes them more productive.
However, it can be difficult for managed IT service providers (MSPs) to detect and fix all issues within a sizeable remote network. They can do it, but it can take longer than may seem ideal. The longer it takes them, the further your productivity levels will drop.
Luckily, remote monitoring and management (RMM) software solutions can help you speed up the responses of your IT personnel. Read on to learn about some of the best RMM software solutions.
What Are Remote Monitoring and Management Solutions?
Remote monitoring and management solutions often act like antigens in the computer network world. This type of software will monitor endpoints and networks and search for any issues.
When it identifies issues, it flags them. MSPs will then go in and keep an eye on the issue. In other cases, they will swoop in like T-cells and eliminate the problem.
Companies will typically have this software installed on their apps and devices. This can include tablets, laptops, desktops, and mobile phones. Often, companies will have several types of RMM software in the same system.
Here are some of the features that RMM software programs often have:
Remote Access
If a certain RMM software is on a device, MSPs can access it remotely. They can then see any CPU, process, memory, and other device sections errors. Then they can identify the issue and deal with it quickly.
MSPs can also secure mobile devices remotely. This is useful when devices get lost or stolen. Securing devices may involve locking or wiping them clean.
Collected Data
An RMM software program can collect several types of data. It can then turn all of this into a report MSPs can analyze. They can then use these reports to make organizational decisions.
The types of reports that an RMM can create include the following:
- Licensing
- Device health
- User health
- System health
- System inventory audit
Automatic System Maintenance
In addition, RMMs can perform automatic maintenance tasks. This can help businesses maintain their networks without any extra effort. IT professionals can then work on more pressing matters instead.
Automatic tasks that RMMs handle include the following:
- Deleting internet history
- Rebooting devices
- Running scripts
- Deleting temporary files
- Shutting down devices
- Improving hard disk efficiency
- Updating operating systems
- Downloading and implementing patches
Backup and Disaster Recovery
Many companies can’t get their data back when data loss disasters occur. This can cost a company thousands to millions of dollars. However, data loss won’t be an issue if a company’s RMM software program has backup and disaster recovery (BDR) tools.
BDR tools can automatically back up critical data locally or in the cloud. Once a data disaster occurs, the BDR program can quickly restore data and systems. Businesses will be able to carry on with a minimum amount of downtime.
Types of Remote Monitoring and Management Software
Don’t just rely on the ratings of remote monitoring solutions to make the best choice. The software everyone loves may not be the best for you. Consider the following factors:
- User maximum
- Software compatibility
- Security features
- Customization
- VPN implementation
- Cost
- Ease of use
Also, you should probably ask the other team members for their opinions on certain types of software. They can make excellent sources for second opinions. In addition, they should be happy with the software they’ll be using.
While you’re searching for different software types, consider looking at these:
NinjaOne
The best thing about NinjaOne’s RMM module has to be its customer service. Of the many other RMM programs available, NinjaOne has one of the highest-ranked customer support. On top of that, the program gives new users free training and onboarding to smooth program implementation.
Feature-wise, NinjaOne allows IT workers to access any device regardless of OS. Plus, when the workers need to fix issues, they shouldn’t interrupt users’ work. IT professionals can also automate as many low-level support tasks as they wish.
Atera
Atera’s interface is incredibly intuitive. Therefore, users should adapt to it quickly. It also has unique software features that make automating certain tasks a breeze.
Plus, there’s no limit to the number of devices connected through an Atera software program. You will just need to pay more as you increase the number of devices. This is because Atera needs more technicians to manage larger networks.
SyxSense
SyxSense differs from other RMM programs because it uses Cortex for monitoring, alerting, and repairing. This speeds up the time it takes MSPs to respond to any threats. In addition, SyxSense-using MSPs can move between several clients at once while looking at the same monitor.
The software is also very efficient with distributing workloads. It assigns technicians tasks based on their skills. On top of that, it doesn’t use these resources less or more than is necessary.
Are you uncertain about SyxSense? If so, don’t worry! You can test the software out via a 14-day free trial for up to 100 network devices.
We’ll Be Your Managed IT Service Providers
If you want your remote and hybrid work issues resolved quickly, you need to get one or more remote monitoring and management programs. They will keep your productivity levels up and your downtime down. If you choose the best RMM software, these benefits should triple.
Still, RMM software is nothing without managed IT service providers. Do you still need this? If so, consider hiring us.
Our managed IT solutions keep your IT operations fluid and secure! To learn more, contact us today.