Support built for you!

We manage your IT, so you can focus on your business

Weā€™re here to make your job easier! Below is a listing of everything your users will get with EMPIST Managed Services.

Desktop Managed Services:

Unlimited Remote Support

Having unlimited remote support gives you the peace of mind your technology is running optimally

Unlimited Onsite Support

If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve

Unlimited Service Desk Support

All of your staff will have unlimited access to our Service Desk if they need to report an issue

Proactive Monitoring & Remediation

We will proactively monitor your systems for any issues and remediate problems before they impact you

24x7x365 Service

Around the clock service and support gives you the peace of mind you will have support when you need it

Transparent Reporting

You will receive reports on performance and metrics for your systems

Desktop Optimization & Maintenance

We will perform regularly scheduled optimization to your systems to keep them performing optimally

Software Deployments

We will take care of software deployments and updates for your systems

Patch Management

We will take care of operating system and software patches to keep your systems updated and secure

Log Monitoring

We will monitor computer logs for any issues that could be causing problems for you and address them proactively

Virus, Spyware Detection & Protection

We will deploy, monitor and manage security protection to keep your systems secure

Application Monitoring & Maintenance

We will monitor application logs for problems and address problems proactively

Strategic Planning (vCIO)

You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business

Quarterly Business Reviews

We will conduct QBR’s to review the status of your technology and perform ongoing technology alignment

Vendor Management

We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to “finger pointing”

Procurement Services

We can help you with assessment and procurement of all technology to run your business

Asset Management and Renewals

We will track all assets and maintain renewal schedules for warranty and licensing

Plus Much More...

We are committed to the success of your business. We continue to enhance our services to meet the growing needs of our valued customers

Server Managed Services:

Unlimited Remote Support

Having unlimited remote support gives you the peace of mind your technology is running optimally

Unlimited Onsite Support

If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve

Proactive Monitoring & Remediation

We will proactively monitor your systems for any issues and remediate problems before they impact you

24x7x365 Support

Around the clock service and support gives you the peace of mind you will have support when you need it

Server Optimization & Maintenance

We will perform regularly scheduled optimization to your systems to keep them performing optimally

System Resource Monitoring

We will proactively monitor server system resources to ensure your systems have adequate resources to perform business workloads

Log Monitoring

We will monitor computer logs for any issues that could be causing problems for you and address them proactively

Cloud Service Management

We will manage and monitor your cloud Office 365 & G-Suite services

Patch Management

We will take care of operating system and software patches to keep your systems updated and secure

Application Monitoring & Maintenance

We will monitor application logs for problems and address problems proactively

Virus, Spyware Detection & Protection

We will deploy, monitor and manage security protection to keep your systems secure

Microsoft App Monitoring & Management (SQL/Exchange/Active Directory)

We will administer and manage your Microsoft on premise products. This included Active Directory, Exchange and SQL

Transparent Reporting

You will receive reports on performance and metrics for your systems

Software Deployments

We will take care of software deployments and updates for your systems

Vendor Management

We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to “finger pointing”

Strategic Planning (vCIO)

You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business

Network Managed Services:

Unlimited Remote Support

Having unlimited remote support gives you the peace of mind your technology is running optimally

Unlimited Onsite Support

If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve

Proactive Monitoring & Remediation

We will proactively monitor your systems for any issues and remediate problems before they impact you

24x7x365 Support

Around the clock service and support gives you the peace of mind you will have support when you need it

Network Optimization & Maintenance

We will perform regularly scheduled optimization to your networks to keep them performing optimally

Network Device Monitoring & Management

Firmware Management

We will perform manufacturer firmware updates on your network

VPN / Remote Access Monitoring & Management

We will monitor and manage remote VPN access to your network

Firewall Audits

We will perform firewall audits to make sure there aren’t any rules that shouldn’t be there

Website Monitoring

We will monitor your website to ensure availability when visitors access it

Service / Cloud Monitoring

We will setup monitoring of your cloud environment through our network tools

Transparent Reporting

You will receive reports on performance and metrics for your systems

Strategic Planning (vCIO)

You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business

Vendor Management

We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to “finger pointing”

Procurement Services

We can help you with assessment and procurement of all technology to run your business

Testimonials

PROACTIVE TECHNOLOGY SUPPORT

User Quick Start Guide

Ready to learn how EMPIST can help you grow your business?