Support built for you!
We manage your IT, so you can focus on your business
We’re here to make your job easier! Below is a listing of everything your users will get with EMPIST Managed Services.
Our ServicesDesktop Managed Services:
Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
Unlimited Service Desk Support
All of your staff will have unlimited access to our Service Desk if they need to report an issue
Proactive Monitoring & Remediation
We will proactively monitor your systems for any issues and remediate problems before they impact you
24x7x365 Service
Around the clock service and support gives you the peace of mind you will have support when you need it
Transparent Reporting
You will receive reports on performance and metrics for your systems
Desktop Optimization & Maintenance
We will perform regularly scheduled optimization to your systems to keep them performing optimally
Software Deployments
We will take care of software deployments and updates for your systems
Patch Management
We will take care of operating system and software patches to keep your systems updated and secure
Log Monitoring
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
Virus, Spyware Detection & Protection
We will deploy, monitor and manage security protection to keep your systems secure
Application Monitoring & Maintenance
We will monitor application logs for problems and address problems proactively
Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
Quarterly Business Reviews
We will conduct QBR's to review the status of your technology and perform ongoing technology alignment
Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
Procurement Services
We can help you with assessment and procurement of all technology to run your business
Asset Management and Renewals
We will track all assets and maintain renewal schedules for warranty and licensing
Plus Much More...
We are committed to the success of your business. We continue to enhance our services to meet the growing needs of our valued customers
Server Managed Services:
Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
Proactive Monitoring & Remediation
We will proactively monitor your systems for any issues and remediate problems before they impact you
24x7x365 Support
Around the clock service and support gives you the peace of mind you will have support when you need it
Server Optimization & Maintenance
We will perform regularly scheduled optimization to your systems to keep them performing optimally
System Resource Monitoring
We will proactively monitor server system resources to ensure your systems have adequate resources to perform business workloads
Log Monitoring
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
Cloud Service Management
We will manage and monitor your cloud Office 365 & G-Suite services
Patch Management
We will take care of operating system and software patches to keep your systems updated and secure
Application Monitoring & Maintenance
We will monitor application logs for problems and address problems proactively
Virus & Spyware Detection and Protection
We will deploy, monitor and manage security protection to keep your systems secure
Microsoft App Monitoring & Management (SQL/Exchange/Active Directory)
We will administer and manage your Microsoft on premise products. This included Active Directory, Exchange and SQL
Transparent Reporting
You will receive reports on performance and metrics for your systems
Software Deployments
We will take care of software deployments and updates for your systems
Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
Network Managed Services:
Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
Proactive Monitoring and Remediation
We will proactively monitor your network for any issues and remediate problems before they impact you
24x7x365 Service
Around the clock service and support gives you the peace of mind you will have support when you need it
Network Optimization & Maintenance
We will perform regularly scheduled optimization to your networks to keep them performing optimally
Network Device Monitoring & Management
Firmware Management
We will perform manufacturer firmware updates on your network
VPN / Remote Access Monitoring & Management
We will monitor and manage remote VPN access to your network
Firewall Audits
We will perform firewall audits to make sure there aren't any rules that shouldn't be there
Website Monitoring
We will monitor your website to ensure availability when visitors access it
Service / Cloud Monitoring
We will setup monitoring of your cloud environment through our network tools
Transparent Reporting
You will receive reports on performance and metrics for your systems
Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
Procurement Services
We can help you with assessment and procurement of all technology to run your business
Testimonials
A satisfied customer is the best business strategy of all! Read what our customers have to say about us!
The communication during the time my ticket was open was excellent. The team even reached out to me this morning to see if I needed any help logging onto the system. I appreciated the proactive nature of the communication.
Erik K
Great turnaround. Ticket was submitted and response acknowledging ticket was received within a few minutes. Problem resolved!
Karen D
This was a very difficult network issue in hyper-v cluster environment. EMPIST and Dell engineers almost looked through all aspects from SAN, switches, hosts to find the issue. I am happy with the result.
Elaine S
The engineer assisted me with my computer issues, which started with problems logging into my computer. He tackled each one by one and followed up with me throughout the day to solve the issues. He was extremely pleasant to speak and work with.
Ashley F
I was not able to open software from a new laptop, I called and the team began working on the ticket as I was explaining what was going on. Within minutes they had diagnosed the problem and took the necessary steps to assist. I was happy with the quick turnaround . . . great group!
Linda C
Support was just as I want it to be, quiet, fast and effective.
Gregory S
