Support built for you.
We manage your IT, so you can focus on your business.
Everything your users get
Below is everything your users get with EMPIST Managed Services — desktop, server, and network.
Desktop Managed Services
Included for covered desktop environments on Managed IT.
- Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
- Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
- Unlimited Service Desk Support
All of your staff will have unlimited access to our Service Desk if they need to report an issue
- Proactive Monitoring & Remediation
We will proactively monitor your systems for any issues and remediate problems before they impact you
- 24x7x365 Service
Around the clock service and support gives you the peace of mind you will have support when you need it
- Transparent Reporting
You will receive reports on performance and metrics for your systems
- Desktop Optimization & Maintenance
We will perform regularly scheduled optimization to your systems to keep them performing optimally
- Software Deployments
We will take care of software deployments and updates for your systems
- Patch Management
We will take care of operating system and software patches to keep your systems updated and secure
- Log Monitoring
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
- Virus, Spyware Detection & Protection
We will deploy, monitor and manage security protection to keep your systems secure
- Application Monitoring & Maintenance
We will monitor application logs for problems and address problems proactively
- Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
- Quarterly Business Reviews
We will conduct QBR's to review the status of your technology and perform ongoing technology alignment
- Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
- Procurement Services
We can help you with assessment and procurement of all technology to run your business
- Asset Management and Renewals
We will track all assets and maintain renewal schedules for warranty and licensing
Server Managed Services
Included for covered server environments on Managed IT.
- Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
- Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
- Proactive Monitoring & Remediation
We will proactively monitor your systems for any issues and remediate problems before they impact you
- 24x7x365 Support
Around the clock service and support gives you the peace of mind you will have support when you need it
- Server Optimization & Maintenance
We will perform regularly scheduled optimization to your systems to keep them performing optimally
- System Resource Monitoring
We will proactively monitor server system resources to ensure your systems have adequate resources to perform business workloads
- Log Monitoring
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
- Cloud Service Management
We will manage and monitor your cloud Office 365 & G-Suite services
- Patch Management
We will take care of operating system and software patches to keep your systems updated and secure
- Application Monitoring & Maintenance
We will monitor application logs for problems and address problems proactively
- Virus, Spyware Detection & Protection
We will deploy, monitor and manage security protection to keep your systems secure
- Microsoft App Monitoring & Management (SQL/Exchange/Active Directory)
We will administer and manage your Microsoft on premise products. This includes Active Directory, Exchange and SQL
- Transparent Reporting
You will receive reports on performance and metrics for your systems
- Software Deployments
We will take care of software deployments and updates for your systems
- Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
- Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
Network Managed Services
Included for covered network environments on Managed IT.
- Unlimited Remote Support
Having unlimited remote support gives you the peace of mind your technology is running optimally
- Unlimited Onsite Support
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
- Proactive Monitoring & Remediation
We will proactively monitor your systems for any issues and remediate problems before they impact you
- 24x7x365 Support
Around the clock service and support gives you the peace of mind you will have support when you need it
- Network Optimization & Maintenance
We will perform regularly scheduled optimization to your networks to keep them performing optimally
- Network Device Monitoring & Management
We monitor and manage switches, firewalls, and other network gear.
- Firmware Management
We will perform manufacturer firmware updates on your network
- VPN / Remote Access Monitoring & Management
We will monitor and manage remote VPN access to your network
- Firewall Audits
We will perform firewall audits to make sure there aren't any rules that shouldn't be there
- Website Monitoring
We will monitor your website to ensure availability when visitors access it
- Service / Cloud Monitoring
We will setup monitoring of your cloud environment through our network tools
- Transparent Reporting
You will receive reports on performance and metrics for your systems
- Strategic Planning (vCIO)
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
- Vendor Management
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
- Procurement Services
We can help you with assessment and procurement of all technology to run your business
Support that shows up
Real tickets. Clear outcomes. Operators who stay on it.
“This was a very difficult network issue in hyper-v cluster environment. EMPIST and Dell engineers almost looked through all aspects from SAN, switches, hosts to find the issue. I am happy with the result.”
“The engineer assisted me with my computer issues, which started with problems logging into my computer. He tackled each one by one and followed up with me throughout the day to solve the issues. He was extremely pleasant to speak and work with.”
“I was not able to open software from a new laptop, I called and the team began working on the ticket as I was explaining what was going on. Within minutes they had diagnosed the problem and took the necessary steps to assist. I was happy with the quick turnaround ... great group!”
“Support was just as I want it to be, quiet, fast and effective”
User Quick Start Guide
How support works day to day for your users.
Ready to put Managed IT to work?
Tell us about your environment. We’ll map the right scope for desktop, server, and network.