We manage your IT, so you can focus on your business
We’re here to make your job easier! Below is a listing of everything your users will get with EMPIST Managed Services.
Our ServicesHaving unlimited remote support gives you the peace of mind your technology is running optimally
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
All of your staff will have unlimited access to our Service Desk if they need to report an issue
We will proactively monitor your systems for any issues and remediate problems before they impact you
Around the clock service and support gives you the peace of mind you will have support when you need it
You will receive reports on performance and metrics for your systems
We will perform regularly scheduled optimization to your systems to keep them performing optimally
We will take care of software deployments and updates for your systems
We will take care of operating system and software patches to keep your systems updated and secure
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
We will deploy, monitor and manage security protection to keep your systems secure
We will monitor application logs for problems and address problems proactively
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
We will conduct QBR's to review the status of your technology and perform ongoing technology alignment
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
We can help you with assessment and procurement of all technology to run your business
We will track all assets and maintain renewal schedules for warranty and licensing
We are committed to the success of your business. We continue to enhance our services to meet the growing needs of our valued customers
Having unlimited remote support gives you the peace of mind your technology is running optimally
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
We will proactively monitor your systems for any issues and remediate problems before they impact you
Around the clock service and support gives you the peace of mind you will have support when you need it
We will perform regularly scheduled optimization to your systems to keep them performing optimally
We will proactively monitor server system resources to ensure your systems have adequate resources to perform business workloads
We will monitor computer logs for any issues that could be causing problems for you and address them proactively
We will manage and monitor your cloud Office 365 & G-Suite services
We will take care of operating system and software patches to keep your systems updated and secure
We will monitor application logs for problems and address problems proactively
We will deploy, monitor and manage security protection to keep your systems secure
We will administer and manage your Microsoft on premise products. This included Active Directory, Exchange and SQL
You will receive reports on performance and metrics for your systems
We will take care of software deployments and updates for your systems
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
Having unlimited remote support gives you the peace of mind your technology is running optimally
If we need to dispatch onsite, we will work to resolve any issues no matter how much time it takes us to resolve
We will proactively monitor your network for any issues and remediate problems before they impact you
Around the clock service and support gives you the peace of mind you will have support when you need it
We will perform regularly scheduled optimization to your networks to keep them performing optimally
We will perform manufacturer firmware updates on your network
We will monitor and manage remote VPN access to your network
We will perform firewall audits to make sure there aren't any rules that shouldn't be there
We will monitor your website to ensure availability when visitors access it
We will setup monitoring of your cloud environment through our network tools
You will receive reports on performance and metrics for your systems
You will have a dedicated Strategic Account Manager to help you with strategy and the growth of your business
We will act as a single point of contact (SPOC) for all technology related issues. Say goodbye to "finger pointing"
We can help you with assessment and procurement of all technology to run your business
A satisfied customer is the best business strategy of all! Read what our customers have to say about us!
The communication during the time my ticket was open was excellent. The team even reached out to me this morning to see if I needed any help logging onto the system. I appreciated the proactive nature of the communication.
Erik K
Great turnaround. Ticket was submitted and response acknowledging ticket was received within a few minutes. Problem resolved!
Karen D
This was a very difficult network issue in hyper-v cluster environment. EMPIST and Dell engineers almost looked through all aspects from SAN, switches, hosts to find the issue. I am happy with the result.
Elaine S
The engineer assisted me with my computer issues, which started with problems logging into my computer. He tackled each one by one and followed up with me throughout the day to solve the issues. He was extremely pleasant to speak and work with.
Ashley F
I was not able to open software from a new laptop, I called and the team began working on the ticket as I was explaining what was going on. Within minutes they had diagnosed the problem and took the necessary steps to assist. I was happy with the quick turnaround . . . great group!
Linda C
Support was just as I want it to be, quiet, fast and effective.
Gregory S
Download our exclusive eBook to learn how your business can benefit from proactive IT support.