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Athens
International Headquarters
Naxou 2
Chalandri 152 35
Athens, Greece
GEMI: 139441007001
Main: +30 210 7006284
Chicago, USA
Corporate Headquarters
55 West Monroe Street
Suite 400
Chicago, Illinois 60603
Main: 312.360.1900
Support: 312.445.2124
Elmhurst
Illinois Office
116 N York Street
Suite 210
Elmhurst, Illinois 60126
Main: 888.211.4406
Frequently Asked Questions
Looking for answers? We're here to help!
Why should I choose EMPIST for my business's IT services?
EMPIST has been delivering comprehensive technology solutions since 2000, with a focus on security, innovation, and exceptional customer experience. Our approach is strategic—not just technical.
What is the process for starting a partnership with EMPIST?
We start with an introductory meeting and an assessment of your needs. Then, we create a customized plan and set a timeline for implementation and ongoing support.
Do you provide services outside of Greece?
Yes, our team serves clients both in Greece and abroad, offering remote solutions and international expertise.
How flexible are your service contracts?
We offer flexible contracts tailored to your needs, ranging from monthly packages to annual agreements with SLAs.
Can you support startups or small to medium-sized businesses (SMBs)?
Absolutely. We offer scalable solutions, ranging from basic support services to fully managed systems for growing businesses.
What are your business hours?
Technology never sleeps — and neither do we! Our support is available 24/7/365.
What are Managed IT Services and what do they include?
We take full responsibility for managing your IT environment, including user support, equipment management, network monitoring, updates, and proactive issue prevention.
Do you support Mac, or only Windows?
We support both Windows and macOS environments, as well as hybrid setups.
Do you offer on-site support or only remote assistance?
Both! Most issues are resolved remotely, but we can provide on-site support when needed.
How can I report an IT issue?
We often detect issues before you do, but we’re available 24/7/365 via email, phone, chat, and message. Visit empist.com/support for more information.
How quickly can you start providing support?
We can start as soon as the next business day! Full onboarding is completed gradually within 4–6 weeks, guided by a dedicated onboarding manager.
What areas do you specialize in?
We support any business in need of technology assistance or digital transformation, regardless of industry or size.
We already have an internal IT team. Can we still use your services?
Absolutely! We frequently collaborate with internal IT teams, providing support in specific areas or enhancing their work with specialized services, tools, and expertise. Our goal is to complement your team—not replace it.
What is Penetration Testing and when is it needed?
It’s a simulated cyberattack designed to uncover security vulnerabilities in your system. It’s recommended at least once a year or after any major infrastructure changes.
Do you monitor our network for potential threats?
Yes, through SIEM services and real-time monitoring, we detect and respond to suspicious activity before it turns into a threat.
Do you offer compliance services (GDPR, ISO, etc.)?
We provide assessment and guidance services to help you comply with regulations such as GDPR, ISO 27001, HIPAA, and more.
Do you offer UX/UI design as well, or only development?
We offer end-to-end solutions—from initial UX/UI design to development—focused on user experience and converting visitors into customers.
Can you migrate my existing website to a new platform?
Yes, we handle migration and redesign to modern platforms without data loss or SEO impact.
I need my website in multiple languages. Can you help with that?
Absolutely. We support multilingual websites with content management tools (CMS) and SEO-friendly structure.
How can I get a quote for your services?
Fill out the contact form and we’ll get in touch promptly to understand your needs and provide a personalized quote.
How much does it cost to develop a new website?
The cost depends on your goals and the complexity of the project.
How long does it take to develop a website?
The average implementation time is 8–12 weeks, but more complex projects may take 3–6 months, depending on content and asset availability.
Do you offer website maintenance services?
Yes! We provide ongoing support for updates, enhancements, and technical maintenance.
Where will my website be hosted after completion?
You can choose to host your website on our servers or with a provider of your choice. We're here to support you either way.
You need EMPIST Support?
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