A lot of organizations only connect with their IT support when something is wrong. The network goes down or a printer stops working, so someone from IT comes around to set things right. Otherwise, it’s out of sight, out of mind.

While this relationship with IT has been the norm for decades, the time has come to expect more from your provider. This approach to IT is purely reactive: when something goes wrong, you fix it. But current technology allows for a far more proactive approach that involves developing a system to avoid these common problems in the first place.