Staff Augmentation refers to the use of IT personnel from outside your organization to fill knowledge gaps and augment areas of expertise. This additional IT personnel can be leveraged on a temporary or ongoing basis.
Many organizations that have moved to a fully managed environment may have concerns about using all-remote support. Staff Augmentation is a perfect solution to this problem in having onsite support for physical troubleshooting such as a broken laptop, server, general IT equipment, and projects that can offset costs.
