Service Desk

What is a Service Desk?

Think of the EMPIST Service Desk as a one-stop-shop for your IT needs. Acting as the fundamental point of care between your users and our IT professionals, a service desk facilitates all reported incidents, scheduled service requests, and other essential communications regarding your technology through one easily-accessible interface.

The service desk is the portal through which you interact with – and maintain the health of – your IT systems.

The Benefits & Features of a Service Desk

  • Seamless Integration
  • Singular Point of Access
  • User-Friendly Onboarding
  • 24/7/365 Service
  • Expert Knowledge Base
  • Detail-Oriented Ticketing
  • Metric-Based Improvements
  • Scalable to Your Growth


At EMPIST, we know that any quality IT infrastructure relies first and foremost on quality care. Our customer-focused service desk ensures that your entire technology ecosystem is well organized, well run, and certainly well cared for – even when issues do arise. Constantly looking to improve, EMPIST’s Service Desk is tailored to the demands of your business, whatever that business may be.

Interested in learning more about EMPIST’s Service Desk?

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