Think of the EMPIST Service Desk as a one-stop-shop for your IT needs. Acting as the fundamental point of care between your users and our IT professionals, a service desk facilitates all reported incidents, scheduled service requests, and other essential communications regarding your technology through one easily-accessible interface.
Service Desk
What is a Service Desk?
The service desk is the portal through which you interact with – and maintain the health of – your IT systems.
The Benefits & Features of a Service Desk
- Seamless Integration
- Singular Point of Access
- User-Friendly Onboarding
- 24/7/365 Service
- Expert Knowledge Base
- Detail-Oriented Ticketing
- Metric-Based Improvements
- Scalable to Your Growth
Why EMPIST?
At EMPIST, we know that any quality IT infrastructure relies first and foremost on quality care. Our customer-focused service desk ensures that your entire technology ecosystem is well organized, well run, and certainly well cared for – even when issues do arise. Constantly looking to improve, EMPIST’s Service Desk is tailored to the demands of your business, whatever that business may be.
