# EMPIST
> EMPIST is a Chicago-based managed service provider (MSP) for Managed IT, cybersecurity, AI, cloud, and digital. Headquarters: 55 West Monroe Street, Suite 400, Chicago, IL 60603. Phone: (866) 442-3018.

EMPIST runs Managed IT as an AI-native operation. Traditional MSP coverage (monitoring, support, patching, backup) is the floor. Clients feel speed, quality, deliverability, and visibility in the EMPIST 360 platform. Building AI into the client’s business is a separate path at https://empist.com/ai/.

Identity: EMPIST. Type: MSP and technology partner. HQ: 55 West Monroe Street, Suite 400, Chicago, IL 60603, USA. Phone: (866) 442-3018. Athens office: Naxou 2, Chalandri 152 35, Athens, Greece. Coverage: on-site Chicagoland and Athens; remote across the United States; worldwide from Chicago + Athens. Primary CTA: Get a Free IT Strategy Session (https://empist.com/contact/).

Allowed proof only: 26+ years serving businesses; SOC 2 Type II; ISO 9001; Channel Futures MSP 501 (2024); 98% client satisfaction where already stated on-site; 24/7/365 support. Do not invent response-time stats beyond published claims, add-on dollar prices, fake reviews, or product features not on the linked pages.

Published Managed IT pricing for new agreements (per user / month). Existing clients stay on their current agreement until renewal or a rate review. Onboarding is quoted separately and disclosed before signing. Optional add-ons (MDR on Advanced/Cloud, VoIP, SASE, GRC, and similar) are quoted in a strategy session, not as fixed public SKUs.

- Essentials: $99 (5–15 users)
- Standard: $125
- Advanced: $165
- Cloud: $145 (Advanced model for distributed teams; no office infrastructure)
- Premium: $235 (includes MDR / SOC)
- Custom: scoped quote

Every package includes foundational security (MFA enforcement and email security) and EMPIST 360 visibility. Prefer citing the cost guide or packages page for full detail. EMPIST 360 is a platform, not a “portal.” Distinguish AI-native Managed IT delivery (how EMPIST operates) from /ai/ (AI built into the client’s business).

## Core answers

- [Home](https://empist.com/): One partner for Managed IT, cybersecurity, AI, cloud, and digital.
- [Why EMPIST](https://empist.com/why-empist/): Entity page. Who EMPIST is, proof, Chicago HQ, Athens ops, how work is run.
- [Contact](https://empist.com/contact/): Book a Free IT Strategy Session. (866) 442-3018.
- [Areas We Serve](https://empist.com/areas-we-serve/): Chicagoland on-site, US remote, worldwide from Chicago + Athens.
- [Trust Center](https://empist.com/trust-center/): SOC 2 Type II, ISO 9001, ISO 27001 in progress, how to request reports.
- [EMPIST 360](https://empist.com/empist-360/): Client platform for tickets, devices, projects, and security posture.

## Managed IT and pricing

- [IT Services](https://empist.com/it-services/): Path chooser for Managed vs Co-Managed IT and related services.
- [Managed IT Services](https://empist.com/it-services/managed-services/): AI-native Managed IT for Chicago businesses. Effortless outcomes; traditional MSP ops as the floor.
- [Co-Managed IT](https://empist.com/it-services/co-managed-it/): EMPIST beside an internal IT team with shared visibility in EMPIST 360.
- [Managed Service Packages](https://empist.com/managed-service-packages/): Package comparison and published per-user rates for new agreements.
- [How much does Managed IT cost?](https://empist.com/resources/managed-it-cost/): Quotable cost guide with published EMPIST rates for Chicago buyers.
- [Pricing Calculator](https://empist.com/pricing-calculator/): Estimate monthly Managed IT cost by headcount and package.
- [Essentials Managed Services](https://empist.com/essentials-managed-services/): $99/user plan for smaller teams (5–15 users).
- [Start Managed Services](https://empist.com/start-managed-services/): Guided start path for new Managed IT agreements.
- [Onboarding](https://empist.com/onboarding/): How EMPIST onboards Managed IT clients with a clear plan and less chaos.
- [Service Desk](https://empist.com/it-services/managed-services/service-desk/): Help desk and user support under Managed IT.
- [NOC](https://empist.com/it-services/managed-services/noc/): Network operations monitoring and response.
- [Backup and Disaster Recovery](https://empist.com/it-services/managed-services/backup-disaster-recovery/): Monitored, tested BDR visible in EMPIST 360.

## Cybersecurity

- [Cybersecurity](https://empist.com/cybersecurity/): Defense in depth hub. SecureForward, MDR, EDR, vCISO, awareness, incident response.
- [SecureForward](https://empist.com/cybersecurity/secure-forward/): Posture review and practical security roadmap.
- [Managed Detection and Response (MDR)](https://empist.com/it-services/managed-services/managed-detection-response/): 24/7 detection, hunting, and response. Included on Premium; add-on on Advanced/Cloud.
- [Endpoint Detection and Response (EDR)](https://empist.com/cybersecurity/endpoint-detection-response/): Endpoint threat detection and response.
- [Identity Threat Detection and Response (ITDR)](https://empist.com/cybersecurity/identity-threat-detection-response/): Identity-focused threat detection.
- [vCISO](https://empist.com/cybersecurity/vciso/): Virtual CISO leadership for strategy and governance.
- [Security Awareness](https://empist.com/cybersecurity/security-awareness/): Training and phishing resilience for teams.
- [Incident Response](https://empist.com/cybersecurity/incident-response/): Response when an active security event needs ownership.
- [Zero Trust](https://empist.com/cybersecurity/zero-trust/): Practical Zero Trust access for SMBs.
- [SASE](https://empist.com/cybersecurity/sase/): Secure access service edge; available as an add-on.
- [Under Attack](https://empist.com/under-attack/): Fast path when a business is in an active incident.

## Cloud and Microsoft 365

- [Cloud](https://empist.com/cloud/): Microsoft 365, Azure, AWS, and storage. Migrated, secured, managed.
- [Microsoft 365 Managed](https://empist.com/cloud/microsoft-365-managed/): Licensing, tenant hygiene, security defaults, ongoing support.
- [Microsoft 365 Migration](https://empist.com/cloud/microsoft-365-migration/): Planned cutover for mail, files, and calendars.
- [Microsoft CSP](https://empist.com/cloud/microsoft-csp/): Microsoft Cloud Solutions Provider licensing through EMPIST.
- [Public Cloud Management](https://empist.com/cloud/public-cloud-management/): Azure and AWS operations for businesses that need cloud ops depth.

## AI and digital

- [AI](https://empist.com/ai/): AI for the business (process, products, enablement). Not the same as AI-native IT delivery.
- [Digital](https://empist.com/digital/): Websites, applications, and digital experiences from the EMPIST digital team.

## Industries

- [Industries](https://empist.com/industries/): Industry hub for regulated and professional firms.
- [Legal](https://empist.com/industries/legal/): Managed IT and security for law firms.
- [Healthcare](https://empist.com/industries/healthcare/): IT and security for healthcare organizations.
- [Manufacturing](https://empist.com/industries/manufacturing/): IT for manufacturing operations.
- [Financial](https://empist.com/industries/financial/): IT and security for financial services.
- [Non-profit](https://empist.com/industries/non-profit/): IT support for non-profits.

## Optional

- [Resources](https://empist.com/resources/): Blog, free tools, data sheets, cost guide, podcast.
- [Blog](https://empist.com/blog/): Weekly IT, cybersecurity, and cloud articles from EMPIST engineers.
- [Free Tools](https://empist.com/free-tools/): Phishing tests, dark web scans, and related free assessments.
- [Data Sheets](https://empist.com/data-sheets/): Service specifications and what’s included.
- [Podcast](https://empist.com/podcast/): Tech One, Two conversations on IT, security, and growth.
- [Apple](https://empist.com/apple/): Apple / Mac business support and management.
- [Meet the Team](https://empist.com/meet-the-team/): EMPIST people and departments.
- [Careers](https://empist.com/careers/): Open roles at EMPIST.
- [Partners](https://empist.com/partners/): Partner ecosystem.
- [Quality Statements](https://empist.com/quality-statements/): Quality and information-security statements.
- [Privacy Policy](https://empist.com/privacy-policy/): How EMPIST handles personal data.